General

These Terms and Conditions apply to each and all of our services provided to you

  1. These Terms and Conditions may be amended by us from time to time, which will take effect from the date the amendments are posted on our homepage, www.konzeptes.com (our “Website”). It is your responsibility to be aware of such changes.

All references to “we”, “us”, “our” and “our company” are to Konzeptes Pte Ltd.

All references to “client” are to the person who agrees to the Terms and Conditions and all references to “student” and/or “user” are to the person whom the client designates to use the Services (including but not limited to the child of the client). All references to “you” and “your” are to the client, student, and user.

Description of website and services

  1. Classes are held offline or online, with the online classes being held in a virtual classroom, where both teacher and student will be able to see each other

Your Representations and Warranties

  1. You, the client, represent and warrant to our company that you, and any and all students and/or users designated by you to use our services, will comply with these Terms and Conditions.
  2. You further represent and warrant that you are of legal age to form a binding contract (or if you are a minor, that you have your parent’s or legal guardian’s permission to use the services and your parent or legal guardian has read and agreed to the Terms and Conditions on your behalf).
  3. You further represent and warrant that your access and use of our services will be in accordance with these Terms and Conditions and with all applicable laws, rules, and regulations, including those regarding online conduct and acceptable content, and those regarding the transmission of data or information.
  4. You further represent and warrant that you own or have the necessary rights to any material you submit (including without limitation to course contributor materials and activity materials) and that you grant us a license to use that material as set forth below.
  5. You further represent and warrant that you will carefully safeguard your password, username, and account information, will not share your password or username with any third party, and will not allow any third party to access your Konzeptes account for any purpose. If you believe that your password or account information has been compromised, you agree that you will immediately change your password.

Inappropriate Use

  1. You undertake not to upload, display, or otherwise provide on or through any content that:
  2. is libellous, defamatory, abusive, threatening, harassing, hateful, harmful, invasive of another’s privacy, vulgar, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive, promotes racial bigotry, hatred, or physical harm of any kind against any group or individual or is otherwise offensive or otherwise violates any law or infringes upon the right of any third party (including copyright, trademark, privacy, publicity or other personal or proprietary rights);
  3. contains any computer viruses, worms, or any software intended to damage or alter a computer system or data;
  4. contains unsolicited or unauthorized advertising, promotional materials, junk mail, spam, or other forms of duplicative or unsolicited messages, whether commercial or otherwise;
  5. interferes with, disrupts, or creates an undue burden on our servers or networks or violates the regulations, policies, or procedures of such networks; or
  6. subject to our reasonable determination, would restrict or inhibit any other person from using our services or which may expose our company or its users to any harm or liability of any kind.
  7. You undertake not to use our company to collect information about our teaching or testing processes and/or to develop strategies, guides, and/or other teacher or testing preparation materials or similar teacher or testing services.

Indemnification of our company

  1. You agree to defend, indemnify and hold our company and its directors, officers, employees, contractors, agents, suppliers, licensors, successors, and assigns harmless from and against any and all losses, claims, causes of action, obligations, liabilities, and damages whatsoever, including but not limited to attorneys’ fees, arising out of or relating to your access or use of the Services, any false representation made to us (as part of these Terms and Conditions or otherwise), your breach of any of these Terms and Conditions, and/or any claim that any translation we provide to you is inaccurate, inappropriate or defective in any way whatsoever.
  2. Our company and its licensors own and shall retain all intellectual property rights and other rights in and to the App, and any changes, modifications, or corrections thereto.

Konzeptes Enrolment policy

  1. The client agrees to fully disclose all information relevant to the student’s enrolment in the programs offered by our company. If our company finds or reasonably suspects that the student information provided is falsified or inaccurate, our company has the right to terminate the student from any class.
  2. Our company reserves the right to transfer, suspend and/or terminate the student without prior notice or warning and with immediate effect from any or all classes in the event that the client and/or student breaches any provisions of the Terms and Conditions, or our company deems, in its sole discretion, that the client and/or student demonstrates behavior that is detrimental to the welfare or safety of the teachers, employees of our company and/or other parents and students of our company, or prejudicial to the good order or the reputation of our company, or for any other reason that our company deems fit and proper in its absolute discretion. In the event that the student is terminated from our company pursuant to this clause, our company will not be under any obligation to return any deposit or fees paid to our company unless otherwise required by applicable law or specified elsewhere in the Terms and Conditions.
  3. Lessons may be postponed to another day in the week in the event of a public holiday, subject to change depending on local arrangements. All changes in time and lesson would be pre-notified to all clients to make the necessary arrangements.

Conduct of Blended Learning Program in Singapore

  1. Our company offers a blended learning program in Singapore that consist of two lessons per week comprising one online class and one offline class. The same online class is made available twice a week during the weekdays and students may attend either session. Clients and students are encouraged to plan their schedule ahead to attend either lesson as there will be no replacement lesson for the online lesson. In respect of the offline class, there will be one offline lesson each week that is scheduled weekly.
  2. Our company reserves all rights to refuse entry to any offline class if a student is deemed to be unwell, or if we have reason to believe that the student has been in contact with and/or has been exposed to another student or person who is unwell, Students should not attend an offline class if they do not feel well or suspect that they may have been exposed to an individual who does not feel well. Students who miss an offline class due to illness or exposure will be able to make up such class as set forth below.

Replacement lessons

  1. Should the student miss the offline lesson as part of the blended learning program in Singapore there will be an online makeup class for the missed lesson subject to the following terms:
  2. The makeup lesson will take place online.
  3. The class will include all the students of the same level that missed the same offline lesson.
  4. The makeup class may be taught by a different teacher from the one who taught the offline lesson.
  5. The makeup lesson will only focus on the learning points of the lesson and the teacher may not be able to interact with all the students.
  6. Clients must notify the learning advisor or our customer service team regarding the reason for the absence and specify their intent to join the makeup lesson for the lesson to be scheduled.
  7. There will only be one make-up class made available at a date and time determined by our company. If the student is not able to attend this online makeup class, no further makeup class will be provided.
  8. Our company may, at its discretion, give written notice to the client, and/or student prior to effecting or carrying out any changes in the date, timing, and/or content of lessons.

Product Description, Promotional Offers, Pricing

  • Product Description and Pricing. We do not warrant that the descriptions and pricing of our Services published in our pricing and fee schedules are accurate, complete, current, or error-free. The descriptions, pricing, and availability of Services may be subject to change, withdrawal, or discontinuance at our absolute discretion and without the need to assign a reason thereof. We reserve the right to reject or refund any purchases resulting from such inaccuracy, errors, or discrepancies, without any liability whatsoever. If a Service is not as described, your sole remedy is to discontinue using it and rely on the refund policy described below.
  • Offer Eligibility and Validity. From time to time, we may make promotional offers each of which may have specific eligibility requirements, validity periods, and other terms which will be set out in the specific promotional offer. Our company reserves the right to change, withdraw and/or discontinue any such promotional offers at its absolute discretion.

Paying for your Services

  1. Pricing. The requested invoice will reflect the prices and charges based on our applicable price and fee schedule. Pricing is subject to change at our discretion and will be effective as of the next payment date which is no less than thirty (30) days after the date of notice of the pricing change.
  2. Disputing Charges. If you wish to dispute any charges, you must do so in writing to your course consultant or learning advisor. Your course consultant is the individual who assisted you with the initial opening of your account and onboarding. Your learning advisor is the individual assigned to you for ongoing customer service after you have successfully onboarded with us. Such dispute must be received by us no later than three (3) months after the date of such disputed payment.
  3. Payment Required. We may suspend or terminate your access to the services if we do not receive such payment.
  4. Receipt. Upon payment, Our learning advisor can provide you with a separate copy of the receipt upon request.

Using our Services

  1. Attendance. Only registered students are allowed to attend the registered class at any time. Teachers provided through our Services are only responsible for the learning outcomes of our registered students in the registered class.
  2. Our Reasonable Skill & Care. In supplying our services, we will always aim to use reasonable skill and care, but we are not able to guarantee fault-free performance. Due to the nature of the Internet, we cannot guarantee specific levels of performance for the services rendered. You agree that you will tell us about any dissatisfaction of our services, and we agree that our course consultants will aim to respond as promptly as possible.
  3. Customer Service Monitoring. With the aim of always giving you the best possible service, we may monitor and/or record lessons and conversations that you have with our team. We will use these to improve the quality of our customer service and our lesson environment. You consent to such monitoring and/or recording for these purposes.

Termination

  1. In the event we determine in our discretion that you are in breach of these Terms and Conditions, we reserve all rights to terminate your access and use of the Services immediately at any time, for any reason, and at such time you will have no further right to use the services.

Disclaimer to Representation or Warranties

  1. The Services, including all images, audio files, and other content provided and/or used during provisions of the Services, and any other information, property, and rights granted or provided to you by our company are provided to you “As Is” and on an “As Available” basis. Our company and its suppliers make no representations or warranties of any kind, either express or implied, with respect to the Services. All representations and warranties, including warranties of merchantability, fitness for a particular purpose, accuracy, quiet enjoyment, or non-infringement are expressly disclaimed. Without limiting the generality of the foregoing our company does not make any representation or warranty of any kind in relation to the accuracy, service availability, completeness, informational content, virus- or error-free operation, or results to be obtained from use. If applicable law requires any such warranties, such warranties are limited to ninety (90) days from the date on which you create an account for the first time. Not all jurisdictions allow for the disclaimer of all such warranties or allow a limitation on how long such warranties may last, so these disclaimers may not apply to you.
  2. Access and use of the system may be unavailable during periods of peak demand, system upgrades, malfunctions and/or scheduled or unscheduled maintenance and/or for any other reasons.

Proprietary Rights in Service Content and Activity Materials

  1. All content made available through our services, including designs, text, graphics, images, information, software, audio, and other files, and their selection and arrangement, are the proprietary property of our company and/or its licensors.
  2. No Service Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, other than as expressly permitted in these Terms and Conditions. You may not use any data mining, robots, scraping, or similar data gathering or extraction methods to obtain service Content.
  3. As between you and our company, all data, information, and materials generated from your access and use of the educational activities made available on or through the Services, including user-generated content (collectively, the “Activity Materials”), shall be exclusively owned by our company, and you shall not have any right to use such Activity Materials except as expressly authorized by these Terms and Conditions or provided under applicable law. By using the Services, you hereby irrevocably assign to our company any and all rights, title, and interest, including any intellectual property rights or proprietary rights, in the Activity Materials. All rights of our company or its licensors that are not expressly granted in these Terms and Conditions are reserved to our company and its licensors.

Privacy

  1. Use of the Services is governed by our privacy policy, as may be updated by us at any time in our discretion. By using the Services, you agree that you have read and consent to the terms of the Privacy Policy. You understand that our Privacy Policy may change and you are responsible for checking for such updates.

Miscellaneous

  1. Copyright © 2023 Konzeptes Pte. Ltd. All rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.